Effective Date: June 21, 2023
Thank you for shopping with Barn Stats! We want to ensure your complete satisfaction with our products. If, for any reason, you need to return a product or request a refund, please review the following policy, which outlines the process, conditions, and timeframes for returns and refunds.
- Eligibility for Returns
1.1 Physical and Digital Products This policy applies to both physical and digital products sold by Barn Stats. However, please note that specific conditions may apply depending on the type of product. If you have any questions regarding the eligibility of a specific product, please contact our customer support team at [email protected].
- Return Process
2.1 Initiating a Return To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within 30 days of receiving your product.
- Provide your order number, product details, and reason for the return.
- For physical products, our customer support team will guide you through the return process and provide you with a return authorization (RA) number if applicable.
- For digital products, please provide the necessary details for us to verify your purchase and initiate the return process.
2.2 Product Requirements
- Physical products: Please ensure that the product is in its original packaging and in the same condition as when you received it. Include all accessories, manuals, and any other items that came with the product.
- Digital products: Returns of digital products may be subject to specific conditions, such as not having downloaded or accessed the product. Please contact our customer support team for more information.
2.3 Shipping the Return If applicable, you are responsible for shipping the returned physical product to us. We recommend using a trackable shipping method to ensure the safe delivery of the product. Please include the RA number on the package.
- Refund Process
3.1 Inspection and Processing Once we receive the returned product or verify the eligibility of a digital product return, our team will inspect it or validate the return. If the product meets the return criteria, we will proceed with the refund process.
3.2 Refund Method and Timing Refunds will be issued using the original payment method used for the purchase. Please allow 14 days for the refund to be processed after we have received the returned product or completed the verification process for digital products. The timing of the refund may vary depending on your bank or payment provider.
- Return and Refund Conditions
4.1 Timeframe for Returns We accept returns within 30 days from the date of delivery. Returns requested after this timeframe may not be accepted. Please note that certain digital products may have different return timeframes depending on their nature. Please contact our customer support team for more information.
4.2 Return Shipping Costs Unless the return is due to a defective or incorrect product, you will be responsible for the shipping costs associated with the return of physical products. The original shipping costs are non-refundable.
4.3 Non-Returnable Items The following items are non-returnable:
- Products that have been customized or personalized.
- Digital products that have been downloaded or accessed.
- Products that have been used, damaged, or altered after delivery.
- Products purchased from third-party sellers or resellers.
- Customer Support
For any questions, concerns, or assistance with returns and refunds, please contact our customer support team at [email protected]. We are here to help you and provide prompt assistance.
- Contact Information
Barn Stats, LLC
14950 Yancy St NE
Ham Lake, MN 55304
United States
Email: [email protected]
Please note that this Refunds and Returns Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.
Thank you for choosing Barn Stats! We appreciate your trust in our products and services.